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Customer Experience

Podcasts about Customer Experience

4 Things EVERY Customer Wish You Understood About Them w/ Michael Redbord

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Mike Redbord of Hubspot joins Ethan Beute on The Customer Experience Podcast. Customer experience can make or break your business. Especially in a crowded market where there are many options, instead of you.  Mike and Ethan talk about what customer experience is, the trust gap and steps to raise your customer…

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How ActiveCampaign Grew Over 600% in 3 years

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In this episode of DigitalMarketer, Jason VandeBoom and Adam Johnson from ActiveCampaign talk about the crazy growth they’ve experienced in the last few years. Learn how they overcame the challenges from that growth and what they do to keep customers up front and center. 3 lessons… Know your industry / space. Add value beyond…

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Jinny Oh (Wandr) – How product strategy and UX design impact churn

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Interesting chat about user experience (UX) and how it can drive churn.  Jinny Oh runs a product and UX design agency, and offers her insights on this episode from the ChurnFM podcast from years of experience working with SaaS companies. 3 lessons… Onboarding is always the biggest problem in SaaS companies. Companies…

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Slack’s Lane Collins on radical convenience in the customer experience

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Is your business focused on customer experience? It’s right at the top of the list for Slack. Lane Collins, Slack’s head of customer experience, explains what they’re doing in this interview on the Inside Intercom Podcast. It’s not just for tech unicorns – customer experience *should* be priority in any company.…

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