Customer Experience

Podcasts about Customer Experience

Jinny Oh (Wandr) – How product strategy and UX design impact churn

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Interesting chat about user experience (UX) and how it can drive churn.  Jinny Oh runs a product and UX design agency, and offers her insights on this episode from the ChurnFM podcast from years of experience working with SaaS companies. 3 lessons… Onboarding is always the biggest problem in SaaS companies. Companies…


Slack’s Lane Collins on radical convenience in the customer experience


Is your business focused on customer experience? It’s right at the top of the list for Slack. Lane Collins, Slack’s head of customer experience, explains what they’re doing in this interview on the Inside Intercom Podcast. It’s not just for tech unicorns – customer experience *should* be priority in any company.…